At ajtokilincs.hu Company we offer you 8 days to return any item from the date you receive your order, subject to the following conditions:
The items are undamaged, in a re-saleable condition and in the original packaging. We ask that you follow these steps before returning your items:
1.Inform us of your intention to return any items using the following e-mail addres firstname.lastname@example.org.
2.Please ensure you provide the following details: Order Ref no. (DHC), Customer name:, Address:, Tel no., Product code, Reason for return.
3.Upon receipt of this information, customer services will send you the approval to send back the item Ensure that all goods are returned undamaged and in the original packaging.
4.We recommend that you return your item using a signed for service that provides you with proof of delivery to us. We will not be held responsible for returned items that are lost in transit.
Please note: Carriage costs are not refundable and return carriage is payable by the customer. We will credit your payment card within 30 days of receipt of the returned item. A credit note will also be sent via email.
In the unlikely event that products are supplied faulty, have been damaged in transit or incorrectly delivered please email email@example.com ensuring you provide the following details:
Where possible we also ask that you attach an image showing the fault/damage to the product you have received. In many cases this saves both time and money as replacements can often be sent without the need to return them to us first.
Once this is done and if it is decided that the faulty/damaged goods are required to be returned, then customer services will send an approval via email.
Upon receipt please follow these steps:
Ensure that all goods are returned in original packaging.
Replacements will be sent upon receipt and evaluation of faulty/damaged goods.
If a refund is applicable we will credit your payment card within 30 days of receipt of the returned item. A credit note will also be sent via email.
Unwanted items under the distance selling regulations:
You have the right to cancel your order, from the moment it is placed, up to and within 8 days from the day after receiving your goods.
Confirmation of your cancellation should be sent by email, letter or fax within the same time frame.
Items can be returned to us for a full refund or exchange subject to the following conditions:
All items must be in a re-saleable condition and in the original packaging.
Carriage charges are not refundable